Company Name: CODES ORIGIN LTD
Website: https://codesorigin.com
Email: info@codesorigin.com
Location: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, United Kingdom, IP28 7DE

1. Overview

At CODES ORIGIN LTD, we are committed to providing high-quality website development services and coding learning courses. Your satisfaction is our top priority. However, due to the nature of digital products and customized services, we maintain a transparent and fair refund and return policy to protect both the company and our customers.

This policy outlines the terms under which refunds or returns may be issued for our products and services.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Technical Issues: If a purchased course or service cannot be accessed due to technical errors or system failures from our end.

• Duplicate Payment: If a customer accidentally makes a duplicate payment for the same service.

• Service Not Delivered: If website development or any other service has not started within the specified timeline without prior communication or valid reason from our team.

• Defective Product: If downloadable materials (if applicable) are corrupted or incomplete, and the issue cannot be resolved within 7 working days.

Refund requests outside these conditions will generally not be approved.

3. Non-Refundable Conditions

Please note that refunds will not be issued under the following circumstances:

• Change of mind after purchasing a course or service.

• Completion or partial completion of a course.

• Accessing significant portions (30% or more) of course materials.

• Delays caused by incorrect or incomplete information provided by the client.

• Customized website development projects after the initial design approval.

• Failure to meet personal expectations that were not outlined in the initial agreement.

4. Refund Request Process

To initiate a refund request, please follow these steps:

1. Send an email to info@codesorigin.com with the subject line “Refund Request – [Your Order ID]”.

2. Provide your name, contact details, order ID, and a brief explanation of the reason for your request.

3. Our team will review your request within 5–7 business days.

4. If approved, the refund will be processed within 10–15 business days to your original payment method.

5. Partial Refunds

In certain cases, partial refunds may be granted based on project progress or course usage level.
Examples include:

• Website development projects where partial work has been completed.

• Courses where less than 20% of materials have been accessed.

6. Course Replacement Policy

Instead of a refund, customers may request course replacement or credit if they wish to switch to a different course of equal or lesser value within 7 days of purchase.

7. Project Cancellations

For website development or coding-related services:

• Cancellations made before the project starts will be eligible for a full refund.

• Cancellations made after project commencement but before 30% completion will receive a 50% refund.

• Cancellations made after 30% of project completion are not eligible for a refund.

8. Digital Products

As our courses and learning materials are delivered digitally, returns are not applicable. Once access has been granted, the product is considered “delivered”.

9. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or payment account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank — there is often some processing time before a refund is posted.
   If you’ve done all of this and still have not received your refund, please contact us at info@codesorigin.com.

10. Third-Party Payment Processors

Refunds for payments made through third-party platforms (e.g., PayPal, Stripe) will be processed according to the refund policies of those payment processors.

11. Contact Information

If you have any questions about our refund and return policy, please contact us:

CODES ORIGIN LTD
📍 Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, United Kingdom, IP28 7DE
📧 Email: info@codesorigin.com
🌐 Website: https://codesorigin.com

12. Policy Updates

CODES ORIGIN LTD reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.”